Customer experience is the new competitive battleground.
Upal has worked in the mobile and software technology industry for over 20 years. At NGP Capital, Upal leads the global Connected Enterprise investing theme, where he focuses on mobile enterprise and Internet of Things investments. In addition he is responsible for managing NGP Capital’s investments in India.
Prior to NGP Capital, he was Founder and CEO of Mformation Technologies, the world’s largest mobile device management company, which was acquired by Alcatel-Lucent. Previously he was a management consultant for McKinsey & Company in New York and London. Prior to joining McKinsey, Upal led Product Management activities for Risk Management Solutions (RMS), a leading provider of software technologies for the management of insurance risks. Upal has an MBA from Harvard Business School, an MS in Engineering from Stanford University, and a Bachelor’s degree in Engineering from Imperial College, London.